Call our Self- services number and follow the voice prompts on 256 312 246 220 or visit www.gotvafrica.com and eazy.gotvafrica.com
E16 means your decoder has been disconnected. Please ensure your decoder is switched on before paying your subscription. SMS reset and your ICU number to 4688 if you are still experiencing the E16 error message.
E30 means your decoder has been switched off or there was no signal available for a long time. If your subscription has been paid in full, please ensure your decoder is switched on and SMS reset to 4688 to clear the error message displayed on your decoder.
To get a list of GOtv retailers and agents visit our website on www.gotvafrica.com and eazy.gotvafrica.com
Self activate your decoder by sending the word: accept*IUC number*Surname*mobile number*City*Package type# to the following short code: 44688. Example: Accept*2000123544*Surname*2631234152*Benin*GOtvPlus# OR visit eazy.gotvafrica.com/activate/
GOtv Wow is a retention programme (launched in March 2017) aimed at rewarding and giving a “shout-out” to subscribers for their continuous loyalty to the brand. The programme aims to add more value for loyal customers by creating the very best television entertainment experience which includes access to exciting additional content at no extra cost.
We’re committed to finding ways to improve our service and creating more value for our customers. The programme is aimed at rewarding and thanking customers for their continuous loyalty to GOtv.
From 4 February 2019 - GOtv Max customers who stay continuously connected for a month and make payment before due date, can qualify for airtime voucher rewards as our way of saying thank you for their loyalty. The allocation of the airtime vouchers will be based on a daily limit of customers that are the first ones to make a payment. Each country has an allocation of the number of customers who will receive the airtime.
GOtv Plus customers who pay on time will continue to receive 1 week of GOtv Max sports while GOtv customers who pay on time will also continue to enjoy the 2 extra channels Viasat Life & Zee Bollywood Movies - until 28 February when the channels will stop airing on the platform
UGX 76500, this price includes the GOtv Decoder + 1 month's GOtv Plus subscription.
No, GOtv is already on the latest DVB-T2 technology, means there is no need to replace or upgrade your decoder – going with GOtv means you will be on the latest technology.
You can pay your subscription through:
- Airtel mobile money
- Payway Auto Vending Machine (AVS)
- MTN Mobile Money
- UTL M sente
Always leave your decoder switched on when you pay your subscription