Recurring payment is an automatic, scheduled deduction from your registered credit or debit card that covers your monthly GOtv subscription fee and any additional charges. It ensures your service is never interrupted and you don't have to worry about manual payments.

You only need to set it up once! During registration on our self-service platform, simply choose your preferred debit/credit card and enable the recurring payment option. On your due date, the system will automatically deduct your subscription fee—no manual action is needed from you. 

We want to make your subscription process as smooth and simple as possible. This hassle-free, automated approach ensures timely payments, continuous service delivery, and more active viewing days for you. 

No, you must first reactivate your GOtv account by making a full, once-off payment for your outstanding subscription. Once your account is active, you can then set up the recurring payment. 

This service is offered to you at no extra cost. You only pay your standard subscription fee. 

You will need to provide valid credit or debit card details and authenticate them through our secure process to confirm they are correct. 

Recurring payments offer a reliable, seamless, and secure way to manage your subscription. 

• Convenience: Recurring payments make it easy for customers to pay their subscriptions on time without needing to remember manual payments each month. This saves time and helps them avoid late payment fees that could affect their GOtv subscription. 

• Control: Customers can set up recurring payments to automatically pay for their subscriptions while retaining the ability to cancel or update their payment information at any time. 

• Security: Recurring payments are secure, as they are encrypted and stored on secure servers. This protects customers’ financial information from fraud and identity theft. 

Simply log in to the MyGOtv App or our website, go to Manage Recurring Payments, and update your payment details immediately. Always ensure your card details are current and have sufficient funds. 

The deduction is strictly for card verification and is immediately credited to your GOtv account to be used as a top-up for your subscription.  

Yes. The old card details will be automatically deleted from the system once the new card is successfully added and verified. 

Yes, you can set up recurring payments for multiple accounts, but you must complete the setup process for each account individually through the self-service platform. 

If a payment is unsuccessful (due to an expired card, insufficient funds, or incorrect details), you remain responsible for the outstanding amount. MultiChoice is authorised to retry the payment collection, even after the original due date. 

Yes, you have full control. You can cancel your recurring payment before your next Billing Date via the MyGOtv App or the GOtv website. Cancelling stops future deductions, but you can still pay for your subscription via a once-off payment. 

No, there are no cancellation fees. You can stop recurring payments at any time via the self-service platform. 

Yes, all transactions are secure, and your customer data is fully protected. 

No. The recurring payment system will only trigger a deduction if there is an outstanding amount due on your payment date. If your subscription is already paid, the deduction will be skipped for that cycle.

Deductions for recurring payments are scheduled to occur on the payment due date, while your service is still active, to ensure you enjoy continuous, uninterrupted viewing. 

GOtv Wow is a retention programme (launched in March 2017) aimed at rewarding and giving a “shout-out” to subscribers for their continuous loyalty to the brand. The programme aims to add more value for loyal customers by creating the very best television entertainment experience which includes access to exciting additional content at no extra cost.

We’re committed to finding ways to improve our service and creating more value for our customers. The programme is aimed at rewarding and thanking customers for their continuous loyalty to GOtv.

• GOtv Max and Plus customers who stay continuously connected for three months will qualify for airtime rewards, this is our way of saying thank you for their continued loyalty.
• GOtv Plus customers who pay on time will continue to get access to 1 week of GOtv Max Sports.
• GOtv Max and Plus customers who pay on time will get access to two extra channels until 28^th February 2019, upon which the channels will terminate

Self activate your decoder by sending the word: accept*IUC number*Surname*mobile number*City*GOtvPlus# to the following short code 22688. Example: Accept*2000123544*Surname*2631234152*City*GOtvMax#

Call our the self-service number and follow the voice prompts on +233 0302 740 555 or visit www.gotvafrica.com 

E16 means your decoder has been disconnected. Please ensure your decoder is switched on before paying your subscription. SMS reset and your ICU number to 44688 if you are still experiencing the E16 error message.

E30 means your decoder has been switched off or there was no signal available for a long time. If your subscription has been paid in full, please ensure your decoder is switched on and SMS reset to 44688 to clear the error message displayed on your decoder.

To get a list of GOtv retailers and agents visit our website on www.gotvafrica.com 

You can get a GOtv decoder for N 19,900

No, GOtv is already on the latest DVB-T2 technology, means there is no need to replace or upgrade your decoder – going with GOtv means you will be on the latest technology.